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Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Fraud Investigator I is responsible for reviewing and compiling evidence to substantiate allegations of customer fraudulent activity against the Bank. This position is also responsible for conducting individual investigations on claims of forgery. This position works to mitigate forgery losses, as well as recover large dollar losses by filing criminal charges, when applicable.
Key Responsibilities: · Reviews preliminary documents and account activity to determine reasons for negative balances. · Reviews preliminary documents of forgery claims by conducting online and system research. · Builds cases to substantiate allegations of fraudulent activity by requesting and compiling witness statements and evidence from employees and/or customers that were involved in transactions that resulted in a potential loss. · Contacts account holders and issues demand letters in attempt to recover overdrawn funds, when applicable. · Files criminal charges on customers who defraud the Bank; supports law enforcement by supplying information and coordinating witnesses relevant to investigation of and prosecution of criminal charges.
Competencies Required: · Working knowledge of banking operations, fraudulent review, and regulations that relate to overdrawn funds and general risk management. · Solid technology and research skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and the ability to navigate financial software applications (Mozart, TellerPlus, Evision). · Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high-volume environment. · Strong written and verbal communication skills with an ability to effectively interact with all levels within an organization, law enforcement, legal counsel, and agency officials, as well as the ability to create and summarize detailed written reports. · Strong interpersonal, listening, and interviewing skills with the ability to confront and address sensitive topics while maintaining a high degree of professionalism, confidentiality, diplomacy, and tact. · Customer service orientation with analytical, decision making and problem-solving skills. · Self-starter possessing the ability to work independently while supporting a team environment. · Demonstrates sound business judgment in applying proper policies, procedures, and guidelines. · Strong attention to detail and high concern for data accuracy with the ability to objectively identify, assess, resolve, and mitigate risk. · Basic accounting skills including account allocation and balancing.
Minimum Qualifications/Experience: · 2 years applicable financial, risk management, or fraud detection/investigation experience.
Formal Education & Certification: · High School Diploma or equivalent required. · Bachelor’s Degree preferred.
Work Status: · Full-Time.
Supervisory Responsibility: · None.
Travel: · 0% - Negligible amount of travel expected.
Working Conditions: · Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.
Job: * Operations
Organization: * Texas - Houston
Title: Fraud Investigator I
Location: Texas-The Woodlands
Requisition ID: 074814
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